Privacy policy

Following the principles of lawfulness, fairness and transparency, we make this privacy policy available to you.

Who is responsible for processing your data?

This website (www.ignis.es), as well as its linked subdomains, is managed by two companies, which will act as data controllers depending on the service provided to the user. Further information can be found in the section For what purpose do we process your personal data?

Therefore, this website will be managed by:

DATA CONTROLLER IGNIS Energy Holdings SA (hereinafter, «IGNIS»)
NIF A-06904163
REGISTERED OFFICE Cardinal Marcelo Spínola, 4, 28016 Madrid
CONTACT E-mail info@ignis.es
Phone 910059775
DPD Jordi Sot Ball-llosera rgpd@ignis.es

For what purpose do we process your personal data?

Depending on the category of interested party, we process the information you provide us for the following purposes:

From IGNIS:

INTERESTED PARTIES PURPOSES OF THE PROCESSING
POTENTIAL CLIENTS

– Manage the potential business relationship

– Manage the sending of requested information and resolve any queries raised

– To provide offers of our services and/or products that may be of interest to you.

CUSTOMERS

– Manage the business relationship through the virtual office and the private customer area.

– To provide offers of our services and/or products that may be of interest to you.

CANDIDATES – Manage the different selection processes of the companies in the Ignis Group.
WEB USERS – Manage the analysis of your browsing data.


What is the legal basis for processing your data?

The legal basis for processing your personal data, depending on the category of data subject, may be:

From IGNIS:

INTERESTED PARTIES LEGAL BASIS
POTENTIAL CLIENTS Art. 6.1.b GDPR: application, at the request of the interested party, of pre-contractual measures (quotes, service offers).
Art. 6.1.f GDPR: legitimate interest (sending requested information, responding to queries).
Art. 6.1.a GDPR: consent of the data subject (to provide offers of our services and/or products).
CUSTOMERS Art. 6.1.b GDPR: performance of a contract to which the data subject is a party.
CANDIDATES Art. 6.1.a GDPR: consent of the data subject.
WEB USERS Art. 6.1.a GDPR: consent of the data subject.

The data we request is adequate, relevant and strictly necessary and you are under no obligation to provide it, but failure to communicate it may affect the purpose of the service or make it impossible to provide.

How long will we keep your personal data?

Your data will be kept for the minimum time necessary for the proper provision of the service offered, as well as to meet any responsibilities that may arise from it and any other legal requirements.

To whom will your data be communicated?

Your personal data will not be shared with third parties, except when required by law or when strictly necessary for the provision of the service. Additionally, we inform you that certain data, by virtue of current regulations or the contractual relationship we maintain, may be communicated to:

  • Banks and financial institutions for the collection of payments for contracted services.
  • Public administrations with competence in the sectors in which we have activity, as established by current regulations.

Are international data transfers carried out?

IGNIS They will generally communicate data outside the European Economic Area (EEA). They may only communicate information outside the EEA when using some of their providers, such as Google Analytics, and these transfers are secured through standard contractual clauses approved by the European Commission.

What are your rights when you provide us with your data?

The data protection rights that interested parties may exercise, where applicable, are:

  • Right to request access to personal data relating to the interested party.
  • Right of rectification or erasure.
  • Right to object.
  • Right to request the limitation of your treatment.
  • Right to data portability.
  • Right not to be subject to decisions based solely on automated processing of data.

The owners of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office address indicated in the section “Who is the Data Controller?” or to the email address provided for this purpose, info@ignis.es or before the DPO in rgpd@ignis.es

Templates, forms and more information about your rights are available on the website of the national supervisory authority, the Spanish Data Protection Agency (AEPD)., www.aepd.es

Can I withdraw my consent?

You have the possibility and the right to withdraw your consent for any specific purpose granted at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Where can I file a complaint if I believe my data is not being handled correctly?

If any interested party believes that their data is not being processed correctly If your requests to exercise your rights have not been satisfactorily addressed, you may file a complaint with the relevant data protection authority, which in Spain is the Spanish Data Protection Agency (AEPD). More information is available on their website. www.aepd.es.

Security and updating of your personal data

To safeguard the security of your personal data, we inform you that we have adopted all necessary technical and organizational measures to guarantee the security of the personal data provided. This is to prevent its alteration, loss, and/or unauthorized processing or access, as required by law, although absolute security cannot be guaranteed.

It is important that, in order for us to keep your personal data up to date, you inform us whenever there is a change to it.

Confidentiality

Finally, we inform you that your data will be treated with the utmost care and confidentiality by all personnel involved in any stage of the processing. We will not transfer or disclose your data to any third party, except in cases legally required, or unless you have expressly authorized us to do so.