QUERIES AND COMPLAINTS CHANNEL

IGNIS GROUP provides a Consultation and Reporting Channel that allows reporting, within the company’s professional or workplace context and under the protection of Law 2/2023, any irregularities that could constitute a serious or very serious criminal or administrative offense.

To use the platform, access the following link: Queries and complaints channel

At the link provided, you will find the Policy for the Queries and complaints channel, which outlines the rights and guarantees available to informants.

The platform is not an emergency service.

If you wish to file a commercial complaint, this platform is not the official channel for submitting claims. For this purpose, IGNIS GROUP provides a Customer Service department where complaints can be filed, or information can be requested.